{ "$schema": "https://raw.githubusercontent.com/jsonresume/resume-schema/v1.0.0/schema.json", "basics": { "name": "Jeff Sikes", "label": "Nonprofit Technology Leader", "image": "https://jeffsikes.com/assets/images/avatars/headshot-color.jpeg", "email": "hire.jeff@box464.com", "url": "https://jeffsikes.com", "summary": "Nonprofit technology leader with 13+ years running the CRM, member data, event tech, and vendor integrations behind a national membership association. Two AMS migrations, a customer support ticketing system, and reporting used at every level of the organization.", "location": { "city": "Austin", "region": "TX", "countryCode": "US" }, "profiles": [ { "network": "LinkedIn", "username": "jsikes", "url": "https://linkedin.com/in/jsikes" } ] }, "work": [ { "name": "BOX464 Holdings, LLC", "position": "Independent Technology Consultant", "startDate": "2025-11", "location": "Austin, TX (Remote)", "summary": "Independent consulting practice serving association and financial-services clients. Current engagement (Mar 2026 - present): contract via Precision Consulting with a regional cooperative banking organization on an nCino / Salesforce implementation. Prior engagement (Nov 2025 - Feb 2026): comprehensive knowledge transfer for AANP following departure from Director role.", "highlights": [ "Designing and building REST APIs to support core banking operations and system integrations", "Assisting with an nCino / Salesforce rollout across the banking organization", "Designed a multi-source AI retrieval architecture on Cloudflare AutoRAG spanning six knowledge bases: Salesforce metadata, implementation docs, requirements, and 230+ processed training videos", "Configured automated nightly backups of vendor-controlled systems (Bitbucket, ClickUp) so AANP retained independent copies of their own data", "Transferred the full infrastructure to AANP's own Cloudflare and GitHub organizations at engagement close" ] }, { "name": "American Association of Nurse Practitioners", "position": "Director of Application Development", "url": "https://www.aanp.org", "startDate": "2023-04", "endDate": "2025-11", "location": "Austin, TX (Remote)", "summary": "Led cross-functional team of 7 staff (3 developers, 1 project manager, 2 business analysts, 1 data analyst) supporting 460,000 nurse practitioners through member services, education, conferences, and political advocacy.", "highlights": [ "Led enterprise Salesforce implementation (Unlimited Edition) - Sales, Service, Marketing, Commerce, Experience, and Data Cloud - replacing legacy Aptify AMS", "Migrated 400,000+ contacts and nearly one million orders from Aptify to Salesforce using CData DBAmp, maintaining referential integrity", "Implemented Plauti duplicate management, consolidating member records accumulated across 20 years and two legacy systems", "Configured Chargent payment processing with Commerce Cloud for membership renewals, auto-renewals, promotions, and coupon structures", "Implemented SSO between Experience Cloud and multiple third-party vendors via SAML Connected Apps", "Served as acting VP of IT for six months, overseeing application development and infrastructure teams (9 total staff)", "Designed a REST API abstraction layer allowing the organization to swap third-party vendors without impacting member-facing systems", "Implemented Zendesk across departments, reducing support call volume; system ownership successfully transitioned to non-IT staff", "Managed vendor relationships with Higher Logic, Real Magnet, InReach, Community Brands, MuleSoft, and conference providers" ] }, { "name": "American Association of Nurse Practitioners", "position": "Application Development Manager", "url": "https://www.aanp.org", "startDate": "2017-01", "endDate": "2023-04", "location": "Austin, TX", "summary": "Led technical transition from legacy systems to Aptify AMS during rapid organizational growth (35,000 to 120,000 members).", "highlights": [ "Built the first in-house development team from scratch; hired and mentored developers and project managers", "Managed Aptify configuration, custom objects, finance/GL integrations, and third-party connections", "Built self-service reporting (nightly membership snapshots, member demographics, global contacts) that became the organization's historical membership record and cut ad hoc report requests", "Developed member portal, payment, and conference registration applications using .NET MVC, React, and SQL Server", "Created integrations with registration and exhibitor systems for conference check-in and exhibitor badge scanning" ] }, { "name": "American Association of Nurse Practitioners", "position": "IT Developer", "url": "https://www.aanp.org", "startDate": "2012-08", "endDate": "2017-01", "location": "Austin, TX", "summary": "Database administrator, cloud systems administrator, and web application developer; technical lead for integration projects.", "highlights": [ "Supported and maintained the custom-built learning management system powering AANP's continuing education programs", "Modernized infrastructure from an on-premise server room to Rackspace cloud hosting with load balancing and disaster recovery" ] }, { "name": "iHealth Technologies (ECOM PPO Advisors)", "position": "Web Developer / Information Architect", "startDate": "2005-06", "endDate": "2012-07", "location": "Dallas, TX (Remote)", "summary": "Designed and maintained enterprise web applications and claims reporting for a national healthcare PPO network." } ], "education": [ { "institution": "Texas Society of Association Executives (TSAE)", "area": "Association Leadership", "studyType": "Leadership Program" }, { "institution": "University of North Texas", "area": "Computer Education & Cognitive Systems", "studyType": "Master of Science", "score": "Top 10% of Program" }, { "institution": "Lyon College", "area": "Psychology", "studyType": "Bachelor of Arts", "score": "Cum Laude" } ], "certificates": [ { "name": "Salesforce Certified Platform Foundations", "date": "2026-03", "issuer": "Salesforce" }, { "name": "Microsoft Certified Solutions Developer (MCSD)", "issuer": "Microsoft" } ], "skills": [ { "name": "Salesforce", "keywords": [ "Sales Cloud", "Service Cloud", "Marketing Cloud", "Commerce Cloud", "Experience Cloud", "Data Cloud", "Flow Automation", "SAML SSO", "CData DBAmp", "Chargent", "MuleSoft" ] }, { "name": "Platforms & Systems", "keywords": [ "API & Systems Integration", "Aptify AMS", "Higher Logic", "CraftCMS", "Microsoft/.NET Ecosystem", "SQL Server" ] }, { "name": "Infrastructure", "keywords": [ "Cloud Migration", "Load Balancing", "Cloudflare", "Database Administration", "Disaster Recovery", "ProxMox", "Docker" ] }, { "name": "Leadership", "keywords": [ "Team Building & Mentoring", "Cross-functional Collaboration", "Vendor Management", "Budget Planning" ] }, { "name": "Currently Exploring", "keywords": [ "Python", "SwiftUI", "Vue.js", "Eleventy", "SQLite", "CSS", "Salesforce Administrator Certification" ] } ], "meta": { "canonical": "https://jeffsikes.com/resume.json", "version": "v1.0.0", "lastModified": "2026-07-09" } }